Accessibility statement

Accessibility statement for the Open SU Store

This accessibility statement applies to oustudents.shop.

This website is run by Open SU: the Open University Students Union. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard alone
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader

We have also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible yet. We are actively working to improve this. Known limitations at the time of publication include:

  • Some product images may not yet have fully descriptive alternative text — we are reviewing these as inventory is confirmed
  • The checkout process has not yet been fully audited for accessibility
  • A full keyboard navigation test is planned before go-live

Feedback and contact information

If you experience any difficulty accessing content on this website, or if you need information in a different format such as accessible PDF, large print or audio recording, please contact us:

We will consider your request and get back to you within 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 in England, Scotland and Wales. If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Open SU is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2